Free Returns using Royal Mail:
We have a 14 day returns policy. We hope that you are delighted with every order you receive from UrbanBosk, but if you are not satisfied with your items, you may return them free of charge within 14 days from when you receive your order.
All returns must be requested by contacting us at firstname.lastname@example.org, and clearly stating the reason for your return.
After 14 days have expired from when you received the items we cannot offer you a refund.
To be eligible for a return/refund, items should not have been worn, damaged, washed or altered in any way, and must be in the same condition you received them.
We cannot refund items which have been used, or are in a state where we are unable to re-sell the items.
A return request must be submitted to us within 14 days of receipt of your items. Returns received after 14 days from date of initial delivery will not be accepted. Exceptions may apply at the discretion of UrbanBosk Ltd.
We are confident our products are of a high quality. In the rare occasion there is a fault please notify us as as soon as possible, in accordance with the 14 days returns policy by contacting us at admin@urbanboskcom
Please include the following information in your email:
- Your Full Name
- Order Number
- Name of the faulty product(s), and
- State the nature of the damage with an attached photograph(s)
Preparing your item for return:
To process a return we require a receipt or proof of purchase.
Please complete the returns information on your Order Confirmation Slip which can be found inside your original delivery package.
Please place your completed Order Confirmation Slip along with the item(s) you wish to return, inside the original packaging.
– Remove the supplied Royal Mail postage paid grey poly-bag from inside the package.
– Then close the package ensuring that the packaging is securely sealed.
Attach the postage paid grey poly-bag (which has the returns address, barcode and Special Delivery Guaranteed Returns information on it), to the front of the package, using clear tape to seal all 4 edges of the poly-bag onto the parcel.
(The Royal Mail postage paid grey poly-bag must be treated as a returns label, which is to be securely attached to the front of the package you wish to return.)
It is important that you ensure that you have removed the original delivery label from the front of the outer packaging, OR make sure that you have fully covered any old labels, before you take the parcel to your local Royal Mail Post Office.
All Items must be returned to us in their original condition.
(Please keep your receipt as proof of your return)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request for a refund is approved, then your refund will be processed, and will be payable with the same payment method you chose for purchase.
If you have paid by credit or debit card, we will refund the balance to the card originally used.
If you have paid with PayPal, we will refund the balance to your PayPal account.
* Your balance will be refunded within 14 days after we have received the item(s).
If you require an exchange please send us an email at email@example.com explaining your reason for an exchange.